COMPANY OVERVIEW

The StudioC is led by experts who understand Church communication and we are on a mission to bring clarity and purpose to church member engagement. Our team is passionate about equipping church leaders with the resources and insights necessary to deliver personalized member communication that drives engagement. These innovative solutions include our Strategy Consulting, Software Development, Marketing Services and Data Intelligence.

POSITION OVERVIEW

We’re always looking for potential candidates for Engagement Specialists. The Engagement Specialist plays a key role in making our clients successful in the deployment, adoption, and usage of The StudioC’s proprietary MES (Member Engagement Solution) platform. You will help ensure client needs and expectations are being met by creating a strong relationship with our customers based on value realization. The Engagement Specialist will identify and utilize strategies designed to improve the engagement between the church and their members by providing subject matter expertise around effective communication and campaign management.

The Engagement Specialist will deliver an exceptional training and onboarding experience for our clients followed by ongoing support to ensure the key learnings have been acquired and retained, resulting in performance improvement and business impact. You will utilize data and insights to determine which strategies are succeeding and which need to be revamped. Our ideal candidate has an internal drive for growth, unmatched communication skills and a strong desire to solve actual business problems with repeatable, support processes.

WHAT YOU’LL DO:

• Onboard and set expectations for new clients
• Manage day-to-day customer success process
• Develop process improvements to optimize client management activities
• Intake and maintain client feature requests; update clients on new feature releases
• Serve as the key client contact and foster multi-tiered relationships

ESSENTIAL JOB FUNCTIONS

Account Management

• Build and strengthen client relationships beyond the day-to-day remit
• Ability to oversee and manage multiple accounts
• Develop and lead client presentations
• Manage ongoing client communication including regularly scheduled meetings/calls and provide exceptional follow-up and reporting
• Assist in the harvesting of new business opportunities through consistency of delivery, innovation, commitment and earned client trust
• Interface with the internal team on planning, deliverables, and timetables to drive the day-to-day operations of programs

Marketing Strategy

• Develop marketing strategies and lead marketing planning on behalf of clients
• Ability to conceive, develop and implement programs that build client brand and provide a foundation to drive business growth
• Understand and apply knowledge around strategic marketing, customer insights and market trends

Project Delivery

• Lead the day-to-day execution of campaigns, tactics, budgets, and schedules
• Contribute to financial management by driving account profitability and understanding how timelines and accuracy contribute to the bottom line

JOB REQUIREMENTS

Education: Bachelor’s Degree Preferred

Experience & Competencies:

• 5 years of experience as a Marketing, Communication or Account Manager, preferably within the faith based or non-profit sector
• Extensive experiencing interacting with and presenting to clients, predominantly using phone and video conferencing
• Experience managing communication campaigns that include multiple touchpoints
• Digital and social media marketing experience preferred
• Proficiency using Customer Relationship Management (CRM) Platform is ideal – Hubspot preferred
• Well defined time management and organizational skills
• Demonstrated intellectual curiosity/inquisitive nature
• Strong technology aptitude & interest
• Demonstrated ability to work well under pressure
• Excellent verbal and written communication skills

Character & Chemistry

• Personal integrity in all areas of life

General Information                                   

• Average Hrs/Week: 40
• FLSA Status:  Exempt                                 
• Department:  Client Services
• Reports to:  Director of Services               
• Location:  Phoenix, AZ

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees.