Engagement Strategist

COMPANY OVERVIEW

The StudioC is led by experts who understand Church communication and we are on a mission to bring clarity and purpose to church member engagement. Our team is passionate about equipping church leaders with the resources and insights necessary to deliver personalized member communication.  We do this by delivering innovative solutions to our ministry partners to engage their members in transformational next steps. These innovative solutions include our Marketing & Strategy Consulting, Member Engagement Software (MES), Marketing campaign development, analytics and insights.

POSITION OVERVIEW

The Engagement Strategist plays a key role in making our clients successful in the deployment, adoption, and usage of StudioC MES (Member Engagement Solution) platform. You will help ensure client needs and expectations are being met by creating a strong relationship with our customers based on value realization. The Engagement Specialist will identify and utilize strategies designed to improve the engagement between the church and their members by providing subject matter expertise around effective communication and campaign management. 

The Engagement Strategist will deliver an exceptional training and onboarding experience for our clients followed by ongoing support to ensure the key learnings have been acquired and retained, resulting in performance improvement and business impact. You will utilize data and insights to determine which strategies are succeeding and which need to be revamped. Our ideal candidate has an internal drive for growth, unmatched communication skills and a strong desire to solve actual business problems with repeatable, support processes.

WHAT YOU’LL DO:

  • Onboard and set expectations for new clients
  • Build out client support model
  • Manage day-to-day customer success process
  • Develop process improvements to optimize client management activities
  • Intake and maintain client feature requests; update clients on new feature releases
  • Guide clients in our non-technical process from kickoff to final sign off

ESSENTIAL JOB FUNCTIONS

Account Management

  • Serve as the key client contact and foster multi-tiered relationships
  • Build and strengthen client relationships beyond the day-to-day remit
  • Ability to oversee and manage multiple accounts
  • Develop and lead client presentations
  • Manage ongoing client communication including regularly scheduled meetings/calls and provide exceptional follow-up and reporting
  • Assist in the harvesting of new business opportunities through consistency of delivery, innovation, commitment and earned client trust
  • Interface with the internal team on planning, deliverables, and timetables to drive the day-to-day operations of programs

Marketing Strategy

  • Develop marketing strategies and lead marketing planning on behalf of clients
  • Ability to conceive, develop and implement programs that build client brand and provide a foundation to drive business growth
  • Understand and apply knowledge around strategic marketing, customer insights and market trends

Project Delivery

  • Lead the day-to-day execution of campaigns, tactics, budgets, and schedules
  • Contribute to financial management by driving account profitability and understanding how timelines and accuracy contribute to the bottom line


JOB REQUIREMENTS

Education: Bachelor’s Degree Preferred
Experience & Competencies

  • 5+ years work experience in a service oriented role; preferably one involving heavy phone and video conference interaction with clients
  • Experience managing campaigns that include multiple touchpoints
  • Experience supporting a rapidly growing small business
  • Digital and social media marketing experience preferred
  • Proficiency using Customer Relationship Management (CRM) Platform is ideal – Hubspot preferred
  • Evidence of over-achieving goals
  • Positive towards KPIs and targets
  • Well defined time management and organizational skills
  • Demonstrated intellectual curiosity/inquisitive nature
  • Technology knowledge preferred
  • Demonstrated ability to work well under pressure and good time planning
  • Excellent verbal and written communication skills

Character & Chemistry

  • Personal integrity in all areas of life

General Information                                   

  • Average Hrs/Week: 40
  • FLSA Status:  Exempt
  • Department:  Client Services
  • Reports to:  Director of Services
  • Location:  Phoenix, AZ
  • Date Revised:  2022.06

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees.

Engagement Strategist
at The StudioC
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