Terms & Conditions

The Member Engagement Solution (MES) was created to support a member centric “Next Steps” strategy to improve member engagement for the sake of church growth. The StudioC Member Engagement Solution aggregates your member data into one consolidated platform, provides a personalized dashboard for every member of your church, displays member steps or “badges” across multiple digital platforms, allows the church to segment member data into unique audience groups, deliver personalized and relevant messages to the various audiences and then track the effectiveness of each campaign. The three primary components of the Member Engagement Solution are:

1. Member Data Platform. We will map your member data from various sources including, but not limited to, your current ChMS. We then aggregate your member data into one consolidated platform making it accessible to permitted applications and data visualization tools.
2. Personalized Member Dashboard. The personalized member dashboard displays a member’s personal information including image, contact information and family structure. It also includes church or campus specific information. The quick links section allows you to create doorways from the Member Dashboard out to any webpage you choose. The core components of the dashboard are:
   • Next Steps Badge Bar. The next steps badge bar will allow you to display badges on your member specific mobile app, website, and staff portal.
   • Next Steps Messages. This is the section of the dashboard that will display messages uniquely matched to an individual and their current participation in your church discipleship program.
   • News & Events Messages. In this section of the dashboard that allows you to display messages to unique audiences, with different imagery and copy, but not tied directly to a discipleship program.
     
3. Member Messaging Platform. This part of the solution allows you to build personalized messaging tiles delivered to your mobile app and/or post-gate website for the purpose of increasing engagement, providing encouragement, and delivering a call to action. It operates independently of the Badge Bar but can also work in tandem with it by automating campaigns based on the completion/non completion of engagement steps. The core components of the Member Messaging Platform are:
   • Audience Builder – Allows you to sort and segment your audience for messaging and then upload that audience into the Campaign Builder or export the list.
   • Campaign Manager – Allows you to build custom marketing campaigns to send to your members and then to deliver messages via your mobile app, website, email or SMS.
   • Metrics – Details when a person was given a message and records the action taken by the individual against any campaign.
4. Optional “Add-ons”. Additional messaging platforms are integrated in the MES and available to achieve full omnichannel communication and engagement, including analytics. These options are only available for current clients to use as add-ons to the MES; not available for use by themselves. Additional fees apply, based on attributed pricing tiers:
   • Email Platform – Includes all the features of the Member Messaging Platform for mobile app, as well as email design builder, templates and more. See full features for details. Pricing based on Total Active Contacts, as validated in MES.
   • SMS Platform – Includes all the features of the Member Messaging Platform for mobile app, as well as SMS or text design builder, templates and more. See full features for details. Pricing based on Average Weekly Attendence (AWA), as validated by MES monthly subscription tier.

Setup Services

To deliver personalized content, StudioC must access, map, filter and segment your first party data stored in your various enterprise systems i.e. ChMS, etc.

1. Instance Customization. StudioC will store and access any unique attributes (icons, terminology, etc.) used by your church and displayed as part of the solution.
2. Data Mapping. StudioC will create a process to transfer data from your current ChMS and various 1st-party data sources into a data warehouse which will be used to power the engagement tools listed above.
3. Logic Mapping. StudioC will work with your team to determine and articulate your specific member journey and map the relevant triggers that indicate participation in or completion of a particular “Next Step”.
4. Add-ons. StudioC will work with your team to setup and train them on our Email Platform and/or SMS Platform, if and/or at the time of enrollment in these additional service(s).

Strategy Workshop (in-person or virtual)

A StudioC strategy workshop on member engagement provides direction and focus by identifying priorities and giving clarity. It helps ensure your leadership team is on the same page and you’re prepared to all work toward the same goals. This involves a thorough discovery of your member life cycle, your tools and your team, understanding your current operations as much as possible. Beginning with the 1-day, onsite or half-day virtual Strategy Session and during the two-weeks following, we will document and evaluate your current strategic next steps approach, document your member life cycle, assess existing technology tool set, data and infrastructure, review existing team structure; all of which will be used to help us develop your strategic roadmap forward. Deliverables from the Strategy Assessment will include:

1. Methodology Overview. We will present the member engagement methodology to the strategic leaders within your organization. This includes a review of the member life-cycle as a growth strategy and personalization as a key to engagement.
   
2. Next Steps Definition. We will work with your team to determine, define, and articulate the key Next Steps as part of your Member Engagement Life-Cycle Plan. This includes naming convention, iconography and definitions.
3. Tool Review. The audit will provide a scorecard on your existing digital platforms (ChMS, website, mobile app and email marketing) looking at engagement, user experience, back-end analytics, messaging, content themes and tone. We will also develop a recommendation for any improvements, changes, or additions to your technology stack as it relates to Member Engagement.
4. Data Review. The audit will review your current data for completeness and hygiene including duplicate records, missing data field, etc. We will then develop a strategy to help connect, enrich and unify your data records as needed.
5. Team Support Structure. Recommendations will include a summary of role and disciplines necessary to implement and carry out the recommended Member Engagement approach. Framework will include options for integrating TSC as an extension of your team.

Invoice Schedule

Strategy Workshop (in-person or virtual)

StudioC will invoice for the Strategy Workshop (in person or virtual) and the one-time Setup Fee at the signing of the Quote or online sign up/enrollment. Invoicing for the Member Engagement Subscription will begin 45 days following the signing of this quote/term sheet; allowing reasonable time for the strategy workshop to be scheduled and completed.

Member Engagement Solution (MES) only

StudioC will invoice the one-time Setup Fee at the signing of Quote or online sign up/enrollment. Invoicing for the Member Engagement Subscription will begin at the completion of the Setup, typically 30 days following the signing of this quote/term sheet. Client agrees to provide a payment on file for all recurring monthly subscriptions and fees.

Add-on Products & Services

StudioC will invoice for the Email Platform, SMS Platform or any additional service or product at the “Start Date” that is agreed upon at time of enrollment. In general, we aim to have recurring Add-on services or products invoiced on the same date as the MES monthly subscription payment; starting on the next billing period or as agreed. By enrolling and agreeing to the Terms, you agree to allow us to use the payment on file for all Add-on monthly subscriptions.

Payment Terms

StudioC invoices shall be due upon receipt. The Member Engagement Solution (MES), including optional Add-on service(s), is a subscription-based solution that will continue until terminated by either party per the Terms of Use Agreement.

• Billing for the MES begins when set-up is complete, typically 30-60 days after signing.
• Sales tax will be applied as applicable

Terms of Use

By completing/submitting the StudioC’s ‘Create your Account’ online form and submitting it or signing a StudioC quote or agreement, you thereby acknowledge that you have read and agree to abide by the Terms of Use and all other documents referenced within. These Terms, and the policies and other documents referenced in these Terms, together form an agreement (Agreement) between you and TheStudio C (The StudioC, StudioC). StudioC is willing to allow you to access and use the products, services and software offerings of StudioC and its service providers (collectively, Offerings) specified in orders placed by you and accepted by StudioC under this Agreement (Orders) only if you agree to be bound by this Agreement.

Acceptance

By completing/submitting the StudioC’s ‘Create your Account’ online form and submitting it or signing a StudioC quote or agreement, the Parties agree to the scope of the offering as set forth therein; including by not limited to Terms of Use and/or Master Services Agreement, as applicable. Both Parties agree to make all commercially reasonable efforts to implement the solution in the timeliest manner possible. The Parties mutually agree that this agreement and all documents relating hereto may be electronically acknowledge or signed and any electronic signatures appearing on this agreement, or such other documents are the same as handwritten signatures for the purposes of validity, enforceability, and admissibility.

Termination

Setup

Agreement and payment may be terminated within 24 hrs of payment, by contacting billing@thestudioc.org. After 24 hrs of acceptance and payment, no refunds.

MES

This agreement will remain in force until terminated as specified in the User Agreement. User may cancel MES subscription, giving 30 days notice. Payment will end after termination notice period. No refunds for past payments.

Services

Agreement will remain in force until terminated per terms and conditions/master services agreement.

Refund policy