COMPANY OVERVIEW

The StudioC is a game-changer in the realm of Church communication. We are on a mission to revolutionize church member engagement by infusing purpose and clarity into their communication strategies. Our team of seasoned professionals equips church leaders with innovative solutions, resources, and insights necessary for creating personalized member communication experiences. Our comprehensive services include Strategy Consulting, SaaS product: Member Engagement Solution (MES), Marketing Services, and Data Intelligence.

POSITION OVERVIEW

We’re always looking for potential candidates for Implementation Specialists. As an Implementation Specialist at The StudioC, you will play a crucial role in ensuring the seamless onboarding experience for our clients, setting the stage for successful engagement with our proprietary MES (Member Engagement Solution) platform. Your focus will be on facilitating client adoption, providing guidance, and ensuring a positive initial experience that lays the foundation for a strong and lasting relationship.

KEY RESPONSIBILITIES 

New Client Onboarding

• Lead the onboarding process for new clients, ensuring a smooth and positive experience from the beginning.
• Set clear expectations and goals for clients during the onboarding phase.

Training and Guidance

• Provide exceptional training sessions to clients, ensuring a comprehensive understanding of our MES platform.
• Offer guidance on best practices for effective communication and campaign management.

Expectation Management

• Effectively communicate and manage client expectations during the onboarding phase.
• Address any concerns or queries to ensure a positive client experience.

Process Optimization

• Identify opportunities for process improvements within the onboarding process to enhance efficiency and effectiveness.

Client Feedback

• Gather feedback from clients during the onboarding process and collaborate with the team to implement improvements.

JOB REQUIREMENTS

Education

• Bachelor’s Degree Preferred

Experience & Competencies

• 2-3 years of experience as a Marketing, Communication or Account Manager, preferably within the faith based or non-profit sector
• Extensive experiencing interacting with and presenting to clients, predominantly using phone and video conferencing 
• Experience managing communication campaigns that include multiple touchpoints
• Digital and social media marketing experience preferred
• Proficiency using Customer Relationship Management (CRM) Platform is ideal – Hubspot preferred
• Well defined time management and organizational skills
• Demonstrated intellectual curiosity/inquisitive nature
• Strong technology aptitude & interest 
• Demonstrated ability to work well under pressure 
• Excellent verbal and written communication skills

Character & Chemistry

• Personal integrity in all areas of life

General Information

• Average Hrs/Week: 40
• FLSA Status:  Exempt
• Department:  Client Services
• Reports to:  Director of Services
• Location:  Phoenix, AZ

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. 

Interested in our endeavor to transform church growth and engagement? Accepting resumes, always.